Privacy Policy

This Privacy Policy (this “Policy”) governs the collection, processing, utilization, and disclosure of personal information obtained from users (“Users”) of the Luxfer Gas Cylinders website (“Site”). It delineates the principles and procedures followed by Luxfer Gas Cylinders regarding the gathering, storing, and safeguarding of User data. The terms and conditions outlined herein are applicable to the Site and all products, services, and interactions offered or facilitated by Luxfer Gas Cylinders.

Collection and Use of Personal Information

At Luxfer Gas Cylinders, we are committed to safeguarding the privacy of our Users by adhering to stringent privacy practices and policies. This section outlines the types of personal information we collect, why we collect it, and how we use it.

Types of Personal Information Collected

When Users interact with our Site, we may collect various types of personal information, including but not limited to:

1) Contact Information: Such as names, email addresses, mailing addresses, and phone numbers provided voluntarily by Users when registering an account, making a purchase, or subscribing to newsletters

2) Account Credentials: Usernames, passwords, or any other login information used to access our services.

3) Payment Information: Such as credit card details or other payment methods used for transactions on our platform.

4) Usage Data: Information related to User interactions with our Site, such as browsing history, pages visited, session duration, and preferences

5) Communication Data: Correspondence or communications exchanged with us, including emails, inquiries, or feedback submitted to our support team.

Purpose of Collecting Personal Information

We collect and use the aforementioned personal information for the following purposes:

1) Service Provision: To provide, maintain, and improve the functionality of our Site, products, and services offered.

2) User Experience Enhancement: To personalize User experience, tailor content, and optimize our Site’s usability.

3) Communication: To respond to User inquiries, provide customer support, and communicate updates or promotional offers.

4) Transactional Purposes: To process orders, payments, and facilitate transactions.

5) Analytics and Insights: To analyze User trends, behavior, and preferences for improving our services and marketing strategies.

6) Legal Compliance: To comply with legal obligations, regulatory requirements, or in response to lawful requests from public authorities.

Protection of Personal Information

We are committed to ensuring the confidentiality, integrity, and security of the personal information entrusted to us. We employ appropriate technical, administrative, and physical safeguards to protect against unauthorized access, misuse, disclosure, alteration, or destruction of Users’ personal data.

Cookie Policy

Cookies are small text files that are stored on a user’s device (computer, mobile phone, tablet, or any other device) when visiting a website. They are used by website operators to ensure the smooth functioning of the site, enhance user experience, and gather information about user interactions for analytical and marketing purposes.

Types of Cookies

1) Essential Cookies: These cookies are necessary for the basic operation of the Site and enable Users to navigate the site and use its features, such as accessing secure areas or making transactions. Without these cookies, certain services on the Site may not function properly.

2) Functional Cookies: These cookies allow the Site to remember choices made by Users (such as language preferences or region) and provide enhanced, more personalized features.

3) Analytical or Performance Cookies: These cookies collect information about how Users interact with the Site, including which pages are visited most frequently, time spent on each page, and any error messages encountered. This data is aggregated and anonymous, helping to improve the performance and usability of the site.

4) Advertising Cookies: These cookies are used to deliver advertisements relevant to Users’ interests. They collect information about browsing habits to tailor advertising content and measure the effectiveness of advertising campaigns.

Our Use of Cookies

Luxfer Gas Cylinders uses cookies for various purposes, including but not limited to:

• Authenticating Users and maintaining their sessions

• Analyzing site usage and performance to enhance User experience

• Personalizing content and advertisements

• Improving the functionality and security of the Site

By using our Site, Users consent to the use of cookies as described in this Cookie Policy. Users have the option to manage or delete cookies based on their preferences.

Managing and Blocking Cookies

Users can manage cookie preferences or block cookies entirely through their web browser settings. Most web browsers allow Users to control cookies through settings or preferences. These settings typically enable Users to:

• View the cookies stored

• Delete certain or all cookies

• Block third-party cookies

• Set notifications for when a cookie is issued

Please note that blocking or disabling certain cookies may impact the functionality and usability of the Site. Users may experience limitations in accessing certain features or services.

For guidance on managing cookies in specific browsers, Users can refer to the browser’s help documentation or support pages.

Third-Party Cookies

Some cookies on the Site may be placed by third-party services or partners for analytics, advertising, or social media purposes. These third parties have their own privacy policies governing the use of cookies. Luxfer Gas Cylinders does not have control over these cookies, and Users are encouraged to review the respective privacy and cookie policies of these third parties.

User Rights and Data Protection Under the California Privacy Rights Act (CPRA) and the California Consumer Privacy Act (CCPA)

Under the framework provided by the CPRA and CCPA, California residents retain explicit rights pertaining to their personal information, encompassing:

1) Right to Know: Individuals retain the right to requisition information concerning the categories and specific elements of their personal data collected, disclosed, or sold by businesses. This encompasses elucidation on the purposes behind such data utilization and the categories of third parties with whom the data has been shared or sold.

2) Right to Deletion: Users hold the prerogative to request the expunction of their personal information collected by businesses, subject to prescribed legal exceptions and limitations.

3) Right to Opt-Out: Individuals possess the right to opt-out of the sale of their personal information to third parties. Businesses are obliged to furnish a clearly delineated “Do Not Sell My Personal Information” link on their platforms to facilitate this opt-out mechanism.

4) Right to Non-Discrimination: Users are unequivocally entitled to exercise their privacy rights without facing discriminatory repercussions or adversarial treatment from businesses as a consequence of their choice to exercise such rights.

Exercising User Rights

Requests for information or deletion of personal data must be directed to:

Address: 3016 Kansas Avenue, Building 1, Riverside, CA 92507

Email: cylinders@luxfer.com

Phone: +1 (800) 764-0366

Luxfer Gas Cylinders will respond within 45 days of receiving a personal information request. Consumers may only make a personal information request twice in a 12-month period. Luxfer Gas Cylinders will need to collect information from the requesting User so that it can verify their identity.

Disclosure of Information

Luxfer Gas Cylinders does not engage in the sale, trade, or rental of Users’ personal identification information to external parties without prior consent from its Users. However, generic aggregated demographic information that is not individually identifiable may be shared with trusted affiliates, business partners, or advertisers to fulfill the purposes specified above. Luxfer Gas Cylinders may engage third-party service providers, including but not limited to, web hosting services, analytics tools, payment processors, and marketing platforms, to aid in business operations and improve Site functionality. Information may be shared with these entities solely for designated purposes and subject to contractual agreements ensuring the protection and confidentiality of User data.

Additionally, disclosure of personal information may occur in compliance with legal obligations or as necessitated by legitimate requests from public authorities, such as compliance with subpoenas, court orders, regulatory requirements, or judicial proceedings.

Modifications to the Privacy Policy

Luxfer Gas Cylinders reserves the right to update, amend, or modify this Policy at any time without prior notice. Users are encouraged to frequently visit this page to stay informed about any changes to ensure awareness of how Luxfer Gas Cylinders is committed to protecting the information collected. Luxfer Gas Cylinders acknowledges and is committed to updating this Policy annually. Users acknowledge and agree that it is their responsibility to review this Policy periodically and become aware of modifications.

By continuing to use the Site after modifications to this Policy are posted, Users signify their acceptance of such modifications. Users are advised to cease using the Site if they do not agree with any modifications made to this Policy.

Notification of Changes

In the event of any material changes to this Policy, Luxfer Gas Cylinders will endeavor to provide conspicuous notice through means deemed appropriate, which may include, but are not limited to, posting a prominent notice on the Site or sending a direct notification to Users via email or other contact information provided to Luxfer Gas Cylinders. However, it remains the Users’ responsibility to regularly check this Policy for any updates or modifications.

This Policy has been published and is effective as of December 1, 2023