"Since the launch of the Luxfer Customer Charter, we have implemented important changes that have improved aspects of our business. We remain committed to delivering total customer satisfaction and making further changes to improve your business experience with Luxfer."
Andy Butcher, President
Service
Deliver world-class service.
- Best lead times in the industry.
- 100% on-time delivery.
- 24-hour order acknowledgement.
- Order flexibility.
- Urgency concerning customer service issues.
- Rapid technical support.
- Continual improvement.
Product Leadership
Provide the most innovative products and solutions.
- Global presence.
- High performance.
- Lightweight, durable products.
- Broad product range.
- Rapid product development.
Customer Relationships
Work closely with customers and help them succeed.
- Trust.
- Responsibility.
- Professionalism.
- Proactive communications.
- Teamwork.
- Sharing strategy.
Quality
Maintain world-class quality.
- ISO 9001 accreditation at all facilities.
- Product consistency.
- Proven supply base.
- 24-hour initial response to customer complaints and resolution in 14 days.
Safety & Environment
Be a responsible company.
- Safe products.
- Safe working environment.
- ISO 14001 accreditation at all facilities.
If you would like to view or download the PDF file, please click here.
