SYDNEY, Australia (13 November 2003) – For those of you who don’t know, Luxfer Australia now have 2 different scuba cylinder warranties. Luxfer has introduced a 15 year scuba warranty for any new Luxfer Australia cylinder manufactured on or after 1st August 2003. Any cylinders manufactured before this date remain on a 10 year warranty. This new 15 year warranty is not retrospective. Below confirms how both of these warranty policies work:

Luxfer Warranty terms

1. 10 year warranty

1.1. This warranty applies only to the original owner of a Luxfer scuba cylinder purchased prior to 1st August 2003.

1.2. If a properly inspected Luxfer scuba cylinder is found to have a manufacturing defect (i.e., any imperfection that fails to meet product specifications at the time of manufacture), Luxfer will honour the following replacement policy:

1.2.1. If the cylinder is 10 years old or less (based on the original hydrotest date), and purchased prior to 1st August 2003, Luxfer will replace the cylinder at no charge with a new cylinder. However, Luxfer will not replace cylinders that have been damaged, abused or mistreated.

2. 15 year warranty

2.1. This warranty applies only to the original owner of a Luxfer scuba cylinder and full terms & conditions can be found in Luxfer Australia’s printed Consumer Information Manual and Global Warranty. This warranty only applies to cylinders manufactured by Luxfer Australia on or after 1st August 2003.

2.2. If a properly inspected Luxfer scuba cylinder is found to have a manufacturing defect (i.e., any imperfection that fails to meet product specifications at the time of manufacture), Luxfer will honour the following replacement policy:

2.2.1. If the cylinder is 15 years old or less (based on the original hydrotest date), and purchased on or after 1st August 2003, Luxfer will replace the cylinder at no charge with a new cylinder. However, Luxfer will not replace cylinders that have been damaged, abused or mistreated.

In order to make a warranty claim you need to contact Luxfer Australia Customer Service department to obtain a warranty claim number. This can be done as follows:

Phone: 61 2 9830 0999 or; Fax: 61 2 9622 9227 or; Website: www.luxfercylinders.com.au

Luxfer Australia’s Customer Service department will ask you to confirm important information about your cylinder for inclusion in the claim details. This information will include the following:

  • Claimant name
  • Claimant address (must not be a PO Box)
  • Claimant contact phone, fax & email
  • Serial number
  • Manufactured date
  • Part number (if known)
  • Water Capacity
  • Detailed description of defect

Once Luxfer Australia’s Customer Service department has determined the nature of the claim they will confirm to you where you send your cylinder for verification of the manufacturing defect. Please make sure your cylinder has been inspected by an authorised cylinder test station and inspector. Claims will not be accepted without this test station documentation.

Once verified by Luxfer’s nominated inspection agency, Luxfer will contact you to confirm the outcome of the warranty claim.

Please do not send any cylinders for inspection or verification until you have received your claim number from Luxfer Australia Customer Service department.

Please ensure that all cylinders are returned without valve or accessories. Luxfer Gas Cylinders will not be held responsible for any accessories that remain on the cylinder at the time of claim.

Luxfer will not accept any responsibility of cylinders sent to the wrong address for inspection and verification without the claim details being verified by Luxfer Australia Customer Service department. It is the owner’s responsibility to pay the freight to Luxfer’s nominated inspection agency. Return freight will be at the owner’s cost for any invalid claim.

Anyone wanting more information or clarification may contact Luxfer Gas Cylinders, 350 Vardys Road, Kings Park, NSW 2148; telephone 61-2-9830 0999, fax 61-2-9622-9227 and ask for Customer Service.